THE RESOURCE DESK
Research made practical, tools to try, and ideas for your next move.
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Each note separates what the study found from an idea you can try.
WORK & CAREERS
more issues resolved per hour
One customer support field study found an average productivity gain, with differences by experience.
Read the practical takeawayBrynjolfsson, Li & Raymond · QJE, 2025
BUSINESS & LEADERSHIP
less time on selected writing tasks
A writing experiment found faster work and higher rated quality on selected professional tasks.
Read the practical takeawayNoy & Zhang · Science, 2023; MIT report
EDUCATION
students in a university physics trial
A college physics trial tested a custom AI tutor designed around teaching principles.
Read the practical takeawayKestin and colleagues · Scientific Reports, 2025
BEHAVIORAL SCIENCE
conditions to consider before prescribing a fix
The COM-B model considers capability, opportunity, and motivation as influences on behavior.
Read the practical takeawayMichie, van Stralen & West · Implementation Science, 2011
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